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can't enter tracking #

  1. 98skichick 98skichick

    Total Posts: 1,198

    Joined: 4 Feb 2013

    I have chosen to send something with my own label, and every time I try to enter the USPS tracking #, it says it's invalid.  I have tried with and without spaces in the number.  Please help.

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  2. Brem Brem

    Total Posts: 2,835

    Joined: 2 Sep 2013

    I believe it takes a while for the tracking to be accepted. Try and submit it again in a few hours and see if it works then. 

     

    I will let my team know and see if there's a way to make it faster, but I think it's mainly to do with USPS. 

     

    Has the tracking updated at all?

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  3. 98skichick 98skichick

    Total Posts: 1,198

    Joined: 4 Feb 2013

    It's been over 5-6 hours and I still get the red "oops...invalid tracking #" box that pops up.  I tried it in Chrome and in Edge.  I can't eneter the tracking number at all.  So it appears to the receiver that I haven't made an effort to send it when in fact I just need to tape my label to the packages. The clock is still ticking on my "enter a tracking #" clock too.

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  4. 98skichick 98skichick

    Total Posts: 1,198

    Joined: 4 Feb 2013

    Here's another update...when I enter the tracking number on the USPS website it says "status not available" so maybe their system is not working right now,

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  5. Brem Brem

    Total Posts: 2,835

    Joined: 2 Sep 2013

    I think it might need to show an official update to tracking before it can be submitted. I'm not a 100% on that though. The team is looking into better ways to enter tracking so that users can enter them right away once getting them. 

     

    And yeah, I think it's partly to do with USPS. Sometimes when I ship at the post office, it doesn't update for a bit, sometimes staying at "Status not available". I think once it shows its first update, or first bit of movement is when it can be accepted. 

     

    Thank you for bringing this to our attention. 

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  6. 98skichick 98skichick

    Total Posts: 1,198

    Joined: 4 Feb 2013

     I am hoping that it will start saying "shipping label has been created" soon.  I don't really want to send anything out until it says that on the USPS site. Maybe the solar ecplise fried their system yesterday. LOL.

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  7. Brem Brem

    Total Posts: 2,835

    Joined: 2 Sep 2013

    I know USPS was down for quite a while yesterday, but I thought they had sorted everything out. It should be fine to ship though. As long as you have the tracking, it should be good. I see other games tracking info updating fine at the moment as well. 

     

    When tracking updates, let me know if you can enter it then.  

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  8. 98skichick 98skichick

    Total Posts: 1,198

    Joined: 4 Feb 2013

    Still nothing going on here or on USPS.com.  I will send these games out and I guess cross my fingers that it starts tracking once it's scanned and I can enter the numbers in again.  I will just write down all of these trades so that I still get the credits.

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  9. Brem Brem

    Total Posts: 2,835

    Joined: 2 Sep 2013

    We can honor the trade even if you can't submit tracking this time. If you want, you can send me the tracking numbers in a PM and if you can't enter them even when tracking updates, I can mark the trades as delivered for you when tracking says so. 

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  10. 98skichick 98skichick

    Total Posts: 1,198

    Joined: 4 Feb 2013

    I PM'd each trader their tracking #, but I will send them all to you as well.

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