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Issues confirming trades/notification emails

  1. Brem Brem

    Total Posts: 2,863

    Joined: 2 Sep 2013

    Hey guys, wanted to let you all know that we're currently having issues where users are unable to confirm trades. Some users might also receive multiple emails for one site notification (for message notifications and trade notifications). 

     

    The team is looking into it and should have it resolved shortly. We will also remove any credit penalties you may receive for not being able to confirm a trade.   

    __________________________________________________________________________________________________

    Forum Moderator | Support e-mail: help@leaptrade.com | Leaptrade Steam Group | Leaptrade Discord
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  2. keiko01 keiko01

    Total Posts: 1

    Joined: 27 May 2019

    OK thanks for the heads up.  What about the time countdown?  I have 3 trades I'm trying to confirm and have 40 hours left.

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  3. Brem Brem

    Total Posts: 2,863

    Joined: 2 Sep 2013

    Quote by keiko01


    OK thanks for the heads up.  What about the time countdown?  I have 3 trades I'm trying to confirm and have 40 hours left.



     


    If you want, you can let the countdown go. We may have it sorted before the timer runs out. If we don't sort it by then, we can reverse any credit penalties you receive for not being able to confirm. 


     


    I will be sure to update this topic as soon as this is resolved. Please let me know if you have any questions. 


     

    __________________________________________________________________________________________________

    Forum Moderator | Support e-mail: help@leaptrade.com | Leaptrade Steam Group | Leaptrade Discord
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  4. Brem Brem

    Total Posts: 2,863

    Joined: 2 Sep 2013

    Hey guys, the issues with not being able to confirm trades and receiving multiple notification emails are now resolved. 

     

    If you encounter errors like this again, please let me know right away or email us athelp@leaptrade.com

     

    Thank you all for your patience in regards to this, we appreciate it. 

    __________________________________________________________________________________________________

    Forum Moderator | Support e-mail: help@leaptrade.com | Leaptrade Steam Group | Leaptrade Discord
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  5. 98skichick 98skichick

    Total Posts: 1,266

    Joined: 4 Feb 2013

    I am getting multiple emails from the "messaging" area.  It's happened on two different occasions. 

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  6. Brem Brem

    Total Posts: 2,863

    Joined: 2 Sep 2013

    Are you getting 3 emails for one notification? I see I got 3 emails for your response to this thread. I'll make sure to let the team know of this. 

    __________________________________________________________________________________________________

    Forum Moderator | Support e-mail: help@leaptrade.com | Leaptrade Steam Group | Leaptrade Discord
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  7. 98skichick 98skichick

    Total Posts: 1,266

    Joined: 4 Feb 2013

    I am getting 2 exactly the same emails for one "messaging" response.

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  8. 98skichick 98skichick

    Total Posts: 1,266

    Joined: 4 Feb 2013

    Got triple notifications on trades this afternoon.

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  9. Games4Trade Games4Trade

    Total Posts: 59

    Joined: 7 Dec 2018

    there's a confirm feedback glitch for me. it won't feedback.

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  10. 98skichick 98skichick

    Total Posts: 1,266

    Joined: 4 Feb 2013

    My issue sees fine now.  Only got one email for one notification over night.

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