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Negative credit?

  1. GearWax GearWax

    Total Posts: 1

    Joined: 12 Feb 2017

    I have never used credit on this site before but somehow I have -99 cents of credit. Why is this? I once failed to make a trade, so is there a credit loss for doing that?

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  2. 98skichick 98skichick

    Total Posts: 1,174

    Joined: 4 Feb 2013

    I think you lose credits when you match but don't send your item.

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  3. Brem Brem

    Total Posts: 2,829

    Joined: 2 Sep 2013

    Sometimes users will receive a credit penalty for either failing to confirm a trade or cancelling a trade when matched with someone. 

     

    I went ahead and reversed the credit penalty. Please make sure to keep an eye on your trades/sales. 

    __________________________________________________________________________________________________

    Forum Moderator | Support e-mail: help@leaptrade.com | Leaptrade Steam Group | Leaptrade Discord
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  4. Sfellow2005 Sfellow2005

    Total Posts: 2

    Joined: 27 Dec 2017

    I'm in the same boat I tried to list a game but chose the wrong edition so I went back and cancelled the trade now negative .99 ... I am new on here and I made a mistake kinda a bummer to be penalized for not knowing your system.

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  5. 98skichick 98skichick

    Total Posts: 1,174

    Joined: 4 Feb 2013

    Just PM Brem and he should be able to reverse the penalty for you.  Not great when you are new and get socked with that right off the bat!

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  6. Brem Brem

    Total Posts: 2,829

    Joined: 2 Sep 2013

    Quote by Sfellow2005


    I'm in the same boat I tried to list a game but chose the wrong edition so I went back and cancelled the trade now negative .99 ... I am new on here and I made a mistake kinda a bummer to be penalized for not knowing your system.



     


    You should no longer have the credit penalty. We're working to fix this, so that it doesn't give penalties for failing to confirm or cancel once matched for the first few times. 


     


    If you receive another, please do let me know. 

    __________________________________________________________________________________________________

    Forum Moderator | Support e-mail: help@leaptrade.com | Leaptrade Steam Group | Leaptrade Discord
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  7. JanRose JanRose

    Total Posts: 1

    Joined: 3 Dec 2018

    I have a similar problem. I just recently sold games that were on my trade ins and I had to cancel sorry.

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  8. Brem Brem

    Total Posts: 2,829

    Joined: 2 Sep 2013

    That penalty has been removed. 

    __________________________________________________________________________________________________

    Forum Moderator | Support e-mail: help@leaptrade.com | Leaptrade Steam Group | Leaptrade Discord
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  9. Internallydel... Internallydeluded

    Total Posts: 5

    Joined: 20 Sep 2019

    Same issue here. New to site picked wrong edition of a game and canceled trade.  Now I have negative credit. Any chance on getting this reversed?

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  10. 98skichick 98skichick

    Total Posts: 1,174

    Joined: 4 Feb 2013

    Quote by Internallydeluded


    Same issue here. New to site picked wrong edition of a game and canceled trade.  Now I have negative credit. Any chance on getting this reversed?



    Emailhelp@leptrade.com or PM Brem.

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