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Trying to request a game?

  1. fuzzbox fuzzbox

    Total Posts: 6

    Joined: 16 Jun 2016

    I tried to request Lara Croft and the Temple of Osiris  for XB1- I'm not sure if I made the offer wrong or what exactly happened, but I have yet to hear back from whoever is offering it, and  any time I click on the "requested button, all I get is a "loading" screen that never actually loads. Any clue what I'm doing wrong or how to fix it?

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  2. Brem Brem

    Total Posts: 2,789

    Joined: 2 Sep 2013

    It doesn't look like you're matched with anyone at the moment. Do you remember who you were matched with? Your request is still active. 

     

    Can you sign out and back in? As well, please clear your browser cache, as that can sometimes fix errors like this. 

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  3. 98skichick 98skichick

    Total Posts: 1,128

    Joined: 4 Feb 2013

    I see it still being offered for $23.50 credits.  

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  4. Brem Brem

    Total Posts: 2,789

    Joined: 2 Sep 2013

    @Fuzzbox, when you go in to request, are you clicking on "Request now for $23.00"? If so, you're putting in a request for the game and are not being matched with the user who has it listed. When in the area buying the game, click on the Xbox Store icon right below where it says "PLATFORM REGION PRICE" Click that (it should have the price, 23.50) and then the button below that should change from "Select and Buy Now" to "Buy Now" 

     

    Click on "Buy Now" and it should pair you with the user who listed it. 

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  5. fuzzbox fuzzbox

    Total Posts: 6

    Joined: 16 Jun 2016

    yep, logged out, back in, cleared cache, used 2 different browsers (chrome and FF), both the same. The button that usually says "buy" now says "requested", but, again, if i click that, I get a never ending loading screen. 

     

    I don't remember who I requested it from. I think that it was odd when the site said it was for sale for 23.50, the only option I saw was to request it for $26. so I did. And now I seem to be stuck. 

     

     

     

     

     

     

     

     

     

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  6. fuzzbox fuzzbox

    Total Posts: 6

    Joined: 16 Jun 2016

    I just can't get to that page, just a loading screen. 

     

    https://drive.google.com/open?id=1krPgekVA767OXibuxWFgAao4P6tdHd5t

     

    I made sure ad block was off, so no clue what is happening.

     

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  7. Brem Brem

    Total Posts: 2,789

    Joined: 2 Sep 2013

    I see what's going on. Since you have this game already in your requests, you will not be able to re-request it. In order to request the current listing, you can either go into your requests tab under "My Trades" and edit the current request. You may not match right away though. If you want to match right away, the best bet is to cancel your current request, and re-request it from the user who listed it for trade. 

     

    I hope that helps. 

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  8. fuzzbox fuzzbox

    Total Posts: 6

    Joined: 16 Jun 2016

    Ah. I see what happened- it isn't clear when you are requesting a game that you have to click the Xbox Store section (Circled here: https://drive.google.com/open?id=11MWUrNDpfuOS3bl3ezek1T6v9fMSd1hC) as it doesn't look like a button or have some sort of radio button to select, so all you see is the box below greyed out. Once I clicked on it, I had the option to buy. I guess it may look different when there is a digital or physical option, but I haven't seen that yet.

     

    But I'm guessing something must be erroring in the database to only give the "loading" page when you try to request or buy something you've already requested, as all it does is spin and spin. I think I left it as a background tab for 5 hours, and it was still spinning when I came back. 

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  9. Brem Brem

    Total Posts: 2,789

    Joined: 2 Sep 2013

    Yes, you have to check the game itself before requesting it. Once you do, the button that says "select and buy" turns green and changes to "buy now" or "buy"

     

    Also, when you have an active request, you will not be able to put out another request. The reason it kept loading is likely because you had the request active. 

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